Feedback & Complaint Policy

At Anastacia Fit Army, we value our customers and strive to provide the best possible service. Your feedback helps us improve, and we take complaints seriously to ensure that concerns are addressed promptly and fairly.

1. Providing Feedback

We welcome all types of feedback, including suggestions, compliments, and constructive criticism. You can share your feedback through:

Email: service@anastaciafitarmy.com

We appreciate detailed feedback so we can continue improving our products and services.

2. Filing a Complaint

If you are dissatisfied with any aspect of our service or products, we encourage you to submit a complaint. Complaints can be made via:

E-mail: service@anastaciafitarmy.com

Please include the following details in your complaint:

- Your name and contact information

- A clear description of the issue

- Order number (if applicable)

- Any relevant supporting documents (e.g., screenshots, receipts)

3. Complaint Handling Process

Acknowledgment: We will confirm receipt of your complaint as quickly as possible.

Investigation: We will review your complaint thoroughly and may contact you for additional information.

Resolution: We aim to resolve complaints within 14 business days. If more time is needed, we will keep you informed of the progress.

Final Response: Once we have resolved your complaint, we will provide a response outlining the solution or next steps.

4. Escalation Process

Our goal is to make sure that you feel heard.

If you are not satisfied with the resolution, we will reassess the complaint and provide a final response.

5. Confidentiality & Fair Treatment

All complaints and feedback will be handled with confidentiality and respect. We are committed to resolving issues in a fair, unbiased and professional manner.

6. Continuous Improvement

At Anastacia Fit Army, we continuously strive to enhance our products, services, and overall customer experience. Your satisfaction is our priority. We use customer feedback and complaints as an opportunity to improve our services, ensuring a better experience to our customers.

For any questions regarding this policy, please contact us at service@anastaciafitarmy.com

Thank you for choosing Anastacia Fit Army. We are looking forward to provide you with the best possible service.

WELCOME FIT ARMY ⚡